Shipping & Returns
Shipping Information
Processing Time
All orders are processed within 3-5 business days. Orders are not shipped or delivered on weekends or holidays.
Shipping Rates and Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout. Delivery times vary based on your location:
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Domestic Shipping: 5-7 business days
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International Shipping: 10-20 business days
Shipment Confirmation and Order Tracking
You will receive a shipment confirmation email with your tracking number once your order has shipped. The tracking number will be active within 24 hours.
Customs, Duties, and Taxes
Eclectic Arts is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Damages
Eclectic Arts is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.
For any further questions or concerns regarding shipping, please contact us at eclecticeart.00@gmail.com
Return & Exchange
Returns
We hope you love your purchase from Eclectic Arts! If you are not completely satisfied, you may return your item within 30 days of the purchase date for a full refund. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Exchanges
If you need to exchange an item for the same product due to damage or defect, please contact us at [your contact information] within 14 days of receiving your order. We will send you a replacement at no additional cost.
Non-returnable Items
Several types of goods are exempt from being returned, including:
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Custom or personalized orders
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Gift cards
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Downloadable digital products
Return Process
1. To initiate a return, please contact us at [your contact information] with your order number and reason for the return.
2. We will provide you with a return address and instructions.
3. Pack the item securely in its original packaging, including any accessories, manuals, and documentation.
4. Ship the item back to us using a trackable shipping method.
Refunds
Once we receive your return, we will inspect the item and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.
Shipping Costs
Return shipping costs are the responsibility of the customer unless the return is due to a defect or error on our part. Shipping costs are non-refundable.
Contact Us
For any questions or concerns about our return and exchange policy, please contact us at eclecticart.00@gmail.com
We are here to help ensure your satisfaction with our products!